MTO, MTM & BESPOKE SHOES
How long does it take for made to order shoes will take from production to delivery to the customer?
Made to order shoes take 25-30 days to deliver to the customer. Suppose the customer has a special event or occasion. In that case, we offer much more standard MTO shoe customization. The customer would be able to design the shoes with basic features customization.
FAST SERVICE FEE
A standard fee will add to the customization price for fast service orders.
MTM AND BESPOKE SHOE
It takes 25-30 days to have the customer's shoes made and delivered to the customer. Full customization features and a range of shoe leather bunches are available on consultation.
EXCHANGE AND REFUNDS
The customers will be able to exchange or request a full refund of their shoes. If there is a production error, customization error, or the sales assistant did not follow the customer's indications.
Customers purchasing shoes online will agree with their shoe customization by ticking the customization features that will appear on the MTO platform of Capote.com. Failing not to click the features selected by the customers will not be able to proceed with their shoe order.
Customers choosing and clicking for the designs will agree with their selected customisation. Capote company will not be liable for any error caused by the customer. All goods must return in the original packaging method, and we will not accept goods that have been used
DESIGN AND PRODUCTION
MTO, MTM, and bespoke shoes are handcrafted in Spain by shoemakers working throughout generations in the shoe industry. Our shoe factory gets located in the Spanish littoral, between Alicante and Valencia.
Customers ordering shoes in our online store or showroom will not pay the shipping cost. Our company will arrange and cover the shipping cost of their purchase.
MTM & BESPOKE SUITS
How long does it take for the suit to get made?
We usually take 3 to 5 weeks, but we can also offer fast custom made suits.
Can the customer use his designs?
We will constantly advise the customer of new trends. However, the customer would be more than welcome to bring his ideas the customer would like to add or create into his garments.
We accept different methods of payments such as bank cards, pay pal, and bank transfers.
We usually give 3 to 5 working days to book an appointment with us.
Can we travel to the customer's location?
We offer national and international made to measure and bespoke services. We can assist the customer within our working range in the UK, EU, Russia, USA, Asia, and the Middle East.